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Policies

Refund Policy

Your refund will be initiated by us within 5-7 business days of receiving the refund request, reverse pick up of good back to us and authorization of the refund.

Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).

Mode of Refund

For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of Cash On Delivery (COD) orders, refund will be done through NEFT.

We require product images and tags in the below mentioned cases:

  • Defective product received – Only product image required.
  • Wrong product received – Both product & Tag image required.
  • Wrong size received - Both product & Tag image required.
  • Incomplete order received – Only Tag image is required. 

Shipping Policy

Shipping Charges

We offer Free Shipping on all orders worth Rs.1499 and above. However, if your cart value is less than Rs.1499, there will be a nominal charge of Rs.49 to be paid as Shipping Charges

Where All Do We Deliver?

  • We deliver to all and any postal address around the India. Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code. 
  • No deliveries are made on Sundays in most cities as they follow a 6 day work culture. Sometimes we can try to organise deliveries on weekend also on some extra cost on case to case basis.
  • Further, deliveries are generally made during normal working hours of courier companies and these vary from country to country.
  • Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partner,does not make any pick-ups on those days.
  • If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.

Transit Risk

Ritiveda ships all parcels as fully insured at no extra cost to customers. If courier company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But Ritiveda will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency.

Shipment and Tracking Details

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier company’s website details along with expected date of delivery. You may also check the same on our order status page or by logging in to the ‘My Account’ section on our site. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.

Address Change Requests

Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may Email us your alteration request and the needful will be done. Such request can only be honoured if the package is not handovered to the courier company for delivery.

 

Incorrect or Incomplete Address

Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not Ritiveda. Please make sure your shipping address is correct.

In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.

Packing Method

All products are first polythene packed then put in corrugated box. All orders are shipped by 1st Class Air courier services and home delivered within approximately 3-5 working days after dispatch of the shipment.

Time to Ship

For each item we have mentioned time to ship along with the item image. These are only indicative and approximate values, and items can be shipped earlier or later on case to case basis depending on availability of item and other factors.

It is advisable to Email us with the item codes to get more accurate time to ship estimate.

We are proud to offer such shipping values to our customers, especially when paired with our fast delivery times. In most cases, your order will be processed within 48-72 hours of your placing it. You can expect to receive your order, on average, within 7 -15 business days of placing the order.

And in case there is a delay in Shipping?

The "Availability" as mentioned on our website against each item is an approximate count of days it would take to dispatch the order from our warehouse.

If, for any reason, there is going to be a delay in shipping because an item is 'Out of Stock' or if there is an unusual delay in filling an order, we will notify you by e-mail. We may also choose to deliver your order in multiple consignments (for multiple item orders with differing "Availability"). In some cases, we would offer to refund you for unfulfilled part of the order in case of our inability to resolve the order within a reasonable period of time.

At times, due to situations beyond our control, delays may occur. Refund, Returns, Replacement & Exchange would not be entertained in case of such scenarios. However, benefits such as Store Credit would be provided on a case-to-case basis. These can be used for future shopping on the site.

Billing Address and Shipping Address

Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.

What happens if my order is lost in transit?
If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. You can also write to us at ritivedacare@gmail.com

Payments

At Ritiveda, our aim is to make shopping convenient for our customers, which is why we offer a range of payment options.

Credit Cards or Debit Card

We accept MasterCard, VISA, American Express, Diners Club cards and Maestro cards. 

Net Banking / Debit Card

We support net banking with HDFC, Kotak, ICICI, IDBI, IndusInd, Punjab National Bank and Others 

Cash On Delivery

Customers can pay for their purchase on delivery of the ordered products.  

Safe Shopping:

We have taken several steps to ensure that payments made on Ritiveda are safe and secure. At no point will anyone from Ritiveda ask you to share your Credit Card, Bank Account or RitivedaMy Account details via email. We request that you do not share these details with anyone under any circumstances.

Please Note:

An order may be cancelled if information provided by a customer is found incomplete. The customer will be notified within 24-72 hours in such an event. It will be the customer's responsibility to furnish correct information and re-place the order within 48 hours.

You can also email us at ritivedacare@gmail.com to immediately get the best possible solutions and information.